Voice of the Customer (VoC) Questionnaire

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How would you rate our customer service?

  • Unsurpassed
  • Well Done
  • Unremarkable
  • Wanting

Forum: Why Lean Fails – Jun15

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Warehouse Statistics

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Key Performance Indicators:

When discussing statistics for a warehouse many key performance indicators are mentioned. Stock movement, order duration times, utilization of equipment and personnel, error rates and many more.
So what are the most important figures needed to run a warehouse?
Depending on the warehouse design and complexity there are at least a hand full of statistics that any manager needs.

What is a Service Level Agreement (SLA)? How does an SLA work with Key Performance Indicators (KPIs)?

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A service-level agreement (SLA) is a contract between a logistics service provider and a customer that specifies, usually in measurable terms, what services the logistics service provider will furnish. Many logistics service providers will provide their customers with an SLA. More recently, logistics departments in major companies have adopted the idea of writing a service level agreement so that services for their customers (users in other departments within the company) can be measured, justified, and perhaps compared with those of outsourcing network providers.

Unique Labor Solutions for the Logistics Industry

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Sure, you have heard of LSPs (Logistics Service Providers), and 3PLs (Third Party Logistics Providers) but have you heard of the niche service companies, the SLSPs?  The Specialized Logistics Service Providers are the new and improved way to insure optimum warehouse performance through job specialization.  Particularly in Grocery Distribution one such SLSP is providing DCs with labor specifically designed and trained to handle grocery and produce, freight receiving, product staging and warehouse sanitation.  Warehouse Labor Solutions based in Independence MO. understands the unique challenges of grocery freight handling and the necessary measures that must be taken to provide the highest degree of food freight integrity.  By focusing on grocery freight handling, they bring efficiency, expertise and dependability to each warehouse they provided service for across the country.